Privacy Policy

Dr. Rachael Arbeit (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit drrachaelarbeit.com, contact us, subscribe to updates, apply for an offering, or purchase educational resources.

This policy describes our website and related administrative, educational, and business interactions. If an offering involves clinical care or records subject to additional privacy requirements, any applicable clinical privacy notice and service-specific documents also apply. This website policy does not replace a required Notice of Privacy Practices.

1. Information We Collect

Information you provide

Depending on how you interact with us, we may collect:

Your name, email address, and phone number.
The offering or topic you are interested in and the contents of your inquiry.
Information you provide in mentorship applications, such as your professional background, goals, interests, and responses to application questions.
Scheduling preferences and communications about educational clinics, mentorship, assessments, or other requested offerings.
Purchase and order information needed to deliver resources and provide customer support.
Newsletter subscription details and communication preferences.

Health-related information

You may choose to mention health, movement, or wellness concerns when contacting us. Some offerings, including shoe assessments, may involve information about medical history, symptoms, injuries, activity demands, or movement goals.

Please keep initial website inquiries general. Do not submit medical records, detailed health histories, identifiable patient case information, or other sensitive information through general website forms or newsletter signups. Contact us first to discuss an appropriate method for providing information needed for a particular service.

If you participate in professional mentorship, share only information you are authorized to disclose and avoid identifying patients or other individuals in general inquiries.

Information collected automatically

Our website and connected service providers may collect technical and usage information, including IP addresses, browser and device details, pages viewed, referring websites, access times, interactions with website features, and diagnostic information. Some tools may derive an approximate location from technical information.

Cookies and similar technologies are described in Section 5.

2. How We Use Information

We use information to:

Respond to questions and requests.
Review applications and coordinate requested offerings.
Arrange scheduling and communicate about services, events, or resources.
Process purchases, deliver digital products, and provide order support.
Understand relevant needs and goals when providing an agreed offering.
Send newsletters and promotional updates when you subscribe or otherwise agree to receive them.
Maintain appropriate business and transaction records.
Operate, troubleshoot, secure, and improve our website.
Comply with applicable obligations and address disputes.

Health-related information provided for an offering is used to respond to your request or support that offering, subject to applicable privacy requirements and any relevant service-specific arrangements.

3. Newsletters and Communications

When you subscribe, we use your subscription details to send educational content, product updates, community news, and other announcements from Dr. Rachael Arbeit.

You may unsubscribe from marketing emails using the unsubscribe link in those emails or by contacting contact@drrachaelarbeit.com.

Unsubscribing from marketing emails does not prevent us from sending purchase receipts, requested information, or communications necessary for an ongoing service or transaction.

Our email providers process subscriber details and delivery records. Depending on the tools and settings used, they may also process email-open and link-click information to help us understand engagement.

Submitting an inquiry, applying for mentorship, or making a purchase does not, by itself, subscribe you to unrelated marketing communications.

4. Purchases and Stripe

Digital product payments are processed through Stripe. Payment information entered in Stripe-hosted checkout is provided directly to Stripe for payment processing and related security and fraud-prevention purposes.

We do not store your full payment card number or card security code on our website. Depending on the transaction and checkout settings, we may receive information such as your name, email address, billing details, product purchased, amount paid, payment status, and limited payment-method details.

We use the information available to us to fulfill purchases, provide support, manage refunds or disputes, and maintain transaction records.

Stripe handles information under its own privacy policy, available at https://stripe.com/privacy.

No electronic payment system or method of information transmission can be guaranteed completely secure.

5. Cookies and Website Technologies

Our website and connected services may use cookies, local storage, and similar technologies to support website functionality, security, forms, and interactive features.

Where analytics tools are enabled, they may collect information about page visits, browser and device characteristics, referring pages, and website interactions to help us understand and improve site use.

We use Google Analytics to understand website traffic and interactions and improve our website. Google Analytics may use cookies and similar technologies to collect usage information, browser and device details, and approximate location derived from technical information. For more information about Google’s processing, visit How Google uses information from sites or apps that use its services.

Third-party tools and externally hosted content may receive technical information, such as your IP address and browser details, when your device connects to them.

You can manage or delete cookies through your browser settings. Restricting cookies may affect some features. Where consent is required for particular technologies, we will request it through an appropriate mechanism. This policy does not treat continued browsing alone as consent.

6. How We Disclose Information

We do not sell or rent our newsletter subscriber lists or client contact lists.

We may disclose relevant information to service providers supporting our operations, including hosting, forms, customer-record management, email delivery, payment processing, scheduling, analytics, and educational-resource delivery, as applicable.

Where an offering involves another organizer or service provider, we may share information needed to coordinate your participation as explained for that offering or authorized by you.

We may also disclose information to meet legal obligations, respond to lawful requests, address disputes, or protect rights and safety, as permitted by applicable law.

Disclosures involving health-related information remain subject to applicable restrictions and any additional authorization requirements.

7. Community and Group Participation

If you participate in a community, group discussion, or interactive educational offering, information you choose to share may be visible to other participants, depending on the platform and activity.

Before posting, consider whether you are comfortable sharing that information with the relevant audience. Do not post identifiable patient information or another person’s private information without appropriate authorization.

Any platform-specific privacy information, participation terms, or recording notices will be provided for the relevant offering. This policy does not itself authorize recording or public promotional use of your participation.

8. Information Retention

We retain information for as long as reasonably needed for the purposes described in this policy, including fulfilling purchases, providing requested services, maintaining appropriate records, honoring communication preferences, and meeting applicable obligations.

Retention depends on the information involved, the nature of our relationship, and relevant legal or professional requirements. Clinical records, where applicable, may be subject to separate retention requirements.

We may retain limited records of unsubscribe requests to help respect your preferences.

9. Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information associated with you, or to update your communication preferences.

We will review requests in accordance with applicable law and may need to verify your identity. Some information may need to be retained for transaction records, legal or professional obligations, or resolving disputes.

You may decline to provide information, although we may be unable to fulfill a request or provide an offering without information necessary for that purpose.

Send privacy requests to contact@drrachaelarbeit.com. Please describe your request without including sensitive medical records or payment credentials.

10. Security

We take reasonable measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

No method of electronic transmission or storage is completely secure. Please contact us before sending sensitive information so we can discuss an appropriate communication method.

11. Third-Party Links and Services

Our website may link to third-party websites or include externally hosted content and tools, including Stripe and social-media services.

Those services have their own privacy policies and practices. We do not control how independent third parties handle information you provide directly to them.

12. Changes to This Policy

We may update this policy as our website, offerings, or information practices change. Revisions will be posted on this page with an updated date. We will provide additional notice when required by applicable law.

13. Contact Us

For questions about this policy or requests concerning your personal information, contact:

Dr. Rachael Arbeit

Email: contact@drrachaelarbeit.com

Contact page: /contact